Privacy Policy
We believe in total transparency. Learn how your personal data, sweet orders, and payment security are safeguarded at JK Sweets.
Table of Contents
1. Commitment to Your Privacy
At JK Sweets (operated by RNV Enterprises, Jaipur, Rajasthan), we cherish the trust you place in us when you purchase our handcrafted sweets, festive gifting hampers, and artisanal delicacies. We are committed to safeguarding your personal data with the highest standards of integrity, transparency, and data privacy laws in India.
This Privacy Policy outlines how your personal details are gathered, used, stored, and protected when you visit our website jksweets.com, use our store locator, place orders online, or interact with our customer care concierge.
2. Personal Information We Collect
To provide you with fresh halwai sweets, seamless delivery, and bespoke customer assistance, we collect information under two main categories:
Order & Delivery Information
When you purchase sweets or register an account, we collect your name, delivery address, pincode, contact phone number, email address, gift recipient details (for festive gifting), and order history.
Store Assignment & Geolocation
With your permission, we collect your GPS location or search address to automatically calculate the Haversine distance to the nearest JK Sweets physical store or delivery hub, ensuring ultra-fast and fresh dispatch.
Payment & Transaction Details
Payments are securely routed via RBI-authorized, PCI-DSS Level 1 certified payment gateways (such as Razorpay). JK Sweets never collects, views, or stores your credit/debit card numbers or UPI PINs on our servers.
4. How We Use Your Information
Your personal data is used solely to enhance your sweet ordering experience:
- Fresh Halwai Order Fulfillment: Processing order batches, baking, packaging, and dispatching to your address.
- Automated Order Communication: Dispatch SMS, WhatsApp tracking links, and digital GST tax invoices.
- Customer Support & Concierge: Resolving support tickets, delivery updates, and sweet tasting inquiries.
- Security & Fraud Prevention: Screening against fraudulent transactions and ensuring authorized access.
6. Data Retention & Your Rights
We maintain your order records for accounting, taxation, and customer warranty purposes. You hold full rights to:
- Request an export of the personal information we hold about you.
- Request corrections to any inaccurate shipping address or contact info.
- Request deletion or anonymization of your account and marketing subscription.
To exercise any of these rights, email our team at care@jksweets.com.
7. Grievance Officer & Contact
In accordance with the Information Technology Act 2000 and the Consumer Protection (E-Commerce) Rules 2020, our designated Grievance Officer details are:
Officer Name: Customer Care & Grievance Redressal
Company: JK Sweets (RNV Enterprises)
Registered Address: D-29/30, Near Jhatpat Balaji Mandir, Radha Vihar, Govindpuri, Jaipur, Rajasthan – 302019, India
Email: care@jksweets.com
Hotline: +91 95711 85870 (Daily 9:00 AM – 10:30 PM)
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